IT Support Technician
About Us:
At Clark Bros, Inc., we pride ourselves on being a trusted leader in the construction industry with over 65 years of success.
As a heavy civil construction company, we are dedicated to driving sustainable change within the water, power, and renewable energy resources industries and improving communities along the way. Our team is built on a foundation of excellence, collaboration, and a steadfast commitment to safety, and our unique culture encourages independent ideas and problem-solving with ingenuity, purpose, and grit. As a company focused on building a better future, we offer a competitive salary and benefits package, along with ample opportunities for career development.
Join our team to be part of a company that is actively shaping the future, and that values your contributions, prioritizes your safety, and supports your purpose – whatever it may be.
Position Summary:
The IT Support Technician is responsible for providing technical assistance and support to employees across the organization. This role helps maintain the company’s computer systems, hardware, software, and network functionality to ensure efficient day-to-day operations. The position involves troubleshooting technical issues, setting up and maintaining devices and user accounts, supporting office and field technology needs, and assisting with system upgrades and IT-related projects. This role requires strong communication skills, attention to detail, and the ability to provide timely and effective technical support in a fast-paced construction environment.
Essential Duties and Responsibilities:
Provide technical support to employees for computer hardware, software, printers, mobile devices, and network-related issues.
Install, configure, maintain, and troubleshoot desktops, laptops, monitors, phones, and other office technology equipment.
Assist with onboarding and offboarding employees, including setup and deactivation of user accounts, email access, and system permissions.
Support Microsoft Office 365 applications, file sharing systems, and remote access tools.
Respond to IT support requests in a timely and professional manner and maintain accurate records of issues and resolutions.
Coordinate with vendors and service providers for equipment repairs, software licensing, and technical support when needed.
Perform routine system maintenance, software updates, and equipment inventory tracking.
Assist in maintaining cybersecurity best practices, including password management, multi-factor authentication, and user awareness.
Support office and jobsite technology needs, including internet connectivity, conferencing equipment, and mobile devices.
Collaborate with internal departments to identify technology needs and assist with implementation of IT solutions and process improvements.
Prepare and maintain documentation related to IT procedures, equipment setup, and troubleshooting processes.
Qualifications and Expectations:
Associate degree, technical certification, or equivalent experience in Information Technology, Computer Science, or a related field preferred.
Experience providing technical support in a professional office environment.
Knowledge of computer hardware, operating systems, networking fundamentals, and troubleshooting techniques.
Experience supporting Microsoft Office 365, Windows operating systems, and common business software applications.
Familiarity with mobile device setup and support, including smartphones and tablets.
Experience with construction industry software and systems is preferred.
Ability to diagnose and resolve technical issues efficiently with strong problem-solving skills.
Effective teamwork, communication and interpersonal skills.
Exceptional attention to detail and ability to manage multiple support requests simultaneously.
Ability to maintain confidentiality and professionalism while supporting company systems and users.
Salary Range: $25.00 - $40.00 per hour
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the Company.